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Advance Purchase Bed & Breakfast

Advance Purchase rates are fully pre-payable at the time of booking and are non- refundable.

The rate is inclusive of bed & breakfast, access to our leisure facilities and unlimited Wi-Fi.

Advanced purchase bookings will only be available to reservations made at least 7 days prior to the arrival date.

Reservations can be amended once up-to 14 days prior to your arrival date. A

£10.00 administration fee will be charged at the time of the amendment. If the new date chosen is a higher rate, the difference will be due at the time of amendment. If the new date is a lower rate, the original rate booked will still stand.

Flexible Bed & Breakfast

The rate is inclusive of bed & breakfast, access to our leisure facilities and unlimited Wi-Fi.

Reservations can be cancelled free of charge or amended, up-to 48 hours prior to arrival. Amendments can be made to your reservations, subject to availability at the time.

If the booking is amended or cancelled within 48 hours of your arrival, or in the case of a no-show, the full amount of accommodation will be charged.

Reservations amended within the 48 hours of your arrival will be subject to advanced purchase terms and conditions and a £10.00 administration fee will be charged at the time of the amendment.

Property Terms & Conditions

Bookings made on an advance purchase rate are fully pre-payable at the time of booking and are non-refundable. Advanced purchase rates can be amended once, up-to 14 days prior to arrival.

Bookings made on the best available flexible rates can be amended or cancelled. Free of charge, up-to 48 hours prior to arrival. If the booking is amended or cancelled within the 48-hour period, the full amount of accommodation will be charged.

Bookings made within 48 hours of arrival will be fully charged at the time of booking and are non-refundable and non-transferable.

We strongly recommend that holiday insurance is taken out on all prepaid accommodation.

Any bookings that have been made, but the guest fails to arrive at the hotel, will incur the total accommodation charge.

Other

Rates are subject to change at any time. However, once you have received your

booking confirmation your rate is guaranteed.

Bank holidays are charged at the higher season tariff, as is the period between Christmas and New Year.

Weekends (Friday, Saturday) have a 2-night minimum stay.

Amendments and Cancellations

All reservations will be held to the terms and conditions of the individual reservation. In the event of a late cancellation or a non-arrival, the full accommodation amount, for the full stay will be chargeable. We recommend taking out travel insurance for all prepaid reservations.

During these uncertain times, we recommend taking out travel insurance on all bookings, flexible or advance purchase. Your chosen booking terms and conditions will apply in the event of a cancellation due to COVID-19.

Only in the event of a hotel closure will pre-paid bookings become transferable or refundable, subject to discretion of management.

Parking

Complimentary free parking is available at the hotel, on a first come, first served basis. Please note spaces are limited on site.

Additional parking may be available at our sister property, subject to availability on the day. Please see reception for further information and directions.

Dogs

Well behaved dogs are welcome in a selection of our bedrooms, including our Superior Suite. A maximum of 2 dogs are allowed per room and there is a charge of £15.00 per dog, per night. Dogs must be pre-arranged with our bookings team at least 48 hours before your arrival.

Children

We have a small number of bedrooms that can accommodate a children’s bed or cot. Children aged 3 – 16 are charged at a rate of £20 per child per night including breakfast, when sharing with 2 full paying adults. There is no charge for children under 3 and the hotel can provide a travel cot, free of charge, if required.

Guest Requirements

We please ask that any special requirements such as dietary needs, mobility issues or any other specific needs are advised prior to arrival.

Arrival & Departure Times

Check-in is between 15:00 and 23:00 on the day of arrival. If your room is ready early, you can of course check-in, but unfortunately, we are not able to guarantee early check-in.

We welcome you to enjoy our 1769 Bar & Restaurant prior to checking in. Check out time is by 11:00 on the day of departure. Subject to availability, a late check-out of 12:00 can be pre-arranged with reception, for a small charge of £10.00.

Leisure Facilities

Our swimming pool, sauna and gymnasium is open to guests from 08:00 to 22:00 daily. As there is no lifeguard on duty, anyone under the age of 18, must be occupied by an adult, at all times. If an adult wishes to swim alone, they must advise reception. We reserve the right to close the leisure facilities for essential maintenance without prior notice, at any time.

Smoking

For the comfort and safety of all our residents, smoking and vaping is not permitted in any area of the hotel, including bedrooms with balconies, apart from external designated smoking areas. The hotel reserves the right to charge a fee of £150.00 if a guest is found to be in breach of this.

Guest Behaviour

The hotel reserves the right to respectfully ask that residents not disrupt the comfort and enjoyment of others or cause any offence to other residents or staff members. We reserve the right to refuse accommodation or services or remove you and/ or members of your party from the hotel if we consider this provision to have been breached.

In this event, we have no obligation to refund you for lost accommodation or any other expense incurred.

You will be held liable for any damage or loss caused by you or a member of your party. Damage caused by you, or your party will be chargeable.

VAT

All rates include VAT at the prevailing rates.

Refunds

Refunds will only be issued back to the same card as originally used during the booking. We reserve the rights to withhold 100% of the booking funds if the original card is not available.

Refunds cannot be made for rooms that are not occupied for the full period that it has originally been booked for.

We regret to inform you when using vouchers, if the voucher amount is higher than the cost owed, we cannot issue the outstanding amount in any other form of payment.

Complaints

We would like to hope that your stay with us will be enjoyable, however, in the unlikely event that this is not the case, we kindly ask for this to be brought to our duty manager’s attention as soon as possible during your stay to be able to fix any issues that may occur. We kindly ask for any formal complaints to be made in writing within 5 days of your departure date. These can be sent directly to the hotel address or via email to customerservies@theinnatgrasmere.co.uk.

Best Available Flexible Rate (DBM)

We understand that plans may change, that’s why we like to offer you flexibility with our Flexible Bed & Breakfast rate, allowing you to amend or cancel your booking up- to 48 hours prior to arrival. Please note that a debit/ credit is required to secure your booking. Full payment and a £10.00 administration fee will be charged for amendments made within the 48 hours of your arrival date.

Bookings made with-in 48 hours of your arrival will require full pre-payment at the time of booking.

Advance Purchase Rate (DBM)

Benefit from a 10% discount by booking our Advanced Purchase Bed & Breakfast rate, which is available up-to 7 days prior to arrival. Full prepayment is required at the time of booking. Payments are non-refundable. Reservations can be amended once, up-to 14 days prior to the arrival date. A £10.00 administration fee will be charged at the time of amendment.

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