Cookie Policy

Tracking Devices or ‘Cookies’

As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website.

A cookie is a small text file that is sent to your computer via your web browser when you visit a website. It enables us to recognise you when you come back to the site so we can tell how often you visit us and help us to retain information such as the most recent search you used, the hotels you viewed etc. The information is not linked to your personal details.

Some of these cookies are essential to make our site work and have already been set. Others help us to improve by giving us some insight into how the site is being used or help to improve the experience of using our site.

Please note: In order to use all the functionality on our website and to make a booking you will need to have session cookies enabled. If you do not wish to have cookies enabled you can make a booking by telephoning the hotel directly.

We use three types of Cookie:

Session cookies: These are temporary and are deleted as soon as you close your browser.

Persistent cookies: These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third Party cookies: We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer by following the browser specific instructions at the following links;

Cookie settings in Firefox (

Cookie settings in Internet Explorer (

Cookie settings in Google Chrome (

Cookie settings in Safari (OS X) (

Cookie settings in Safari (iOS) (

Cookie settings in Android (


Privacy Policy


Welcome to the BRIDGE HOUSE GRASMERE privacy policy.
BRIDGE HOUSE GRASMERE respects your privacy and is committed to protecting your personal data.
This privacy policy will inform you as to how we look after your personal data and tell you about your
privacy rights and how the law protects you.
BRIDGE HOUSE GRASMERE is the data controller and responsible for your personal data (Company)
in this notice.
If you have any questions about this privacy policy please contact us at :
We keep our privacy policy under regular review. This version was updated on the date shown at the
foot of the policy.


This privacy policy aims to give you information on how BRIDGE HOUSE GRASMERE collects and
processes your personal data through your use of the BRIDGE HOUSE GRASMERE website, when
you visit us, when you sign up for email alerts or offers and when you use our WIFI.
It is important that you read this privacy policy together with any other notification we give you about
processing your personal data on specific occasions when we are collecting or processing your
personal data so that you know how and why we are using your data. This privacy policy supplements
other notices and privacy policies and is not intended to override them.
Please note that we may process your personal data without your knowledge or consent, in compliance
with this privacy notice, where this is required or permitted by law.

Personal data means any information about you from which you can be identified. It does not include
data where the identity has been removed (anonymous data).
We collect, use, store and transfer different kinds of personal data about you including your name, any
reservation details you provide us with, date of birth, gender, telephone number, email address and
whether or not you want to receive email or text marketing to us when you visit us, interact with us
through our website and when you sign into our WIFI.
[Like most websites, ours collects some personal data about you automatically when use it including
[internet protocol (IP) address, your login data, browser type and version, time zone setting and location,
browser plug-in types and versions, operating system and platform, and other technology on the devices
you use to access this website.]
We do not collect any Special Categories of Personal Data about you (this includes details about your
race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade
union membership, information about your health, and genetic and biometric data). Nor do we collect
any information about criminal convictions and offences.


If you fail to provide personal data where we need it to provide products or services to you, or where it
is required by law we may not be able to provide products and services to you when requested to do

We use different methods to collect data from and about you including through:
● Direct interactions. When you:
● fill in forms or create an account on our website
● log into our WIFI
● subscribe to our newsletters
● when you visit us

● request marketing to be sent to you
● enter a competition, promotion or survey
● give us feedback or contact us
● Automated technologies or interactions. As you interact with our website, we will
automatically collect information about your equipment, browsing actions and patterns. We
collect this personal data by using cookies, server logs and other similar technologies. Please
see our cookie policy for further details. If you visit us we may capture your image on CCTV.
● Third parties or publicly available sources. We will receive personal data about you from
various third parties:
(a) analytics providers such as Google based outside the UK
(b) external providers of WIFI, which you give your personal information to when accessing
WIFI when you visit us
(c) providers of social media platforms, including where you use social media to sign onto
WIFI when you visit us and if you share our content on social media
(d) service providers who operate a service for us that requires details from you
We may combine personal data from different sources for the purposes set out in this privacy

We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
● Where we need to do so to perform a contract with you
● Where it is necessary for our legitimate interests (or those of a third party) and your interests
and fundamental rights do not override those interests
● Where we need to comply with a legal obligation
● Where you consent to us doing so


We use the personal data of customers the following purposes:
– to perform contractual obligations to you, including processing your reservation or order with
us and receiving payments
– to comply with our own legal obligations (for example health and safety laws)
– to manage our relationship with you – such as by sending you messages about changes to our
terms and conditions, privacy notice, to provide you with information about products or services
or to ask you to leave a review or complete a survey
– to deal with your enquiries and provide you with information you have requested
– to provide you with information about bookings or services
– to administer and protect our business (including identifying usage trends, determining the
effectiveness of promotional campaigns and advertising and keeping our website and premises
– to contact you with marketing information about our products and services

We may use your personal data to decide which of our products or services we think may be of interest
to you.
We may send you marketing communications by email or text if you have opted in to receive such
information or where you have purchased goods or services from us and you have not opted out of
receiving that marketing.

You can opt out of marketing communications at any time by following the instructions in the marketing
message or by contacting us.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or
access cookies. If you disable or refuse cookies, please note that some parts of this website may
become inaccessible or not function properly. For more information about the cookies we use, please
see our cookie policy.


We may disclose your personal data as follows:
● Third parties who provide services to us which involves processing personal data (including
providers of IT related services)
● Law enforcement agencies, courts or other relevant parties as necessary for the
establishment or defence of legal rights and/ or prosecution or prevention of criminal activity;
● Professional advisors and authorities such as HMRC
● Third parties which are considering buying some or all of our assets or shares
● Third parties operating plugins or content on our website which you interact with (such as
social media providers)
Third-party service providers are not permitted to use your personal data for their own purposes and
may only process your personal data in accordance with our instructions.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is
afforded to it by ensuring at least one of the following safeguards is implemented:
● We will only transfer your personal data to countries that have been deemed to provide an
adequate level of protection for personal data.
● Specific contracts approved for use in the UK which give personal data the same protection it
has in the UK.
Please contact us if you want further information on transfers of personal data out of the UK.


We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed.


We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting
requirements. We may retain your personal data for a longer period in the event of a complaint or if we
reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal, regulatory, tax, accounting or other


Under certain circumstances, you have rights under data protection laws in relation to your personal
data. Please click on the links below to find out more about these rights:
You have the right to:
Request access to your personal data. This enables you to receive a copy of the personal data we
hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you.

Request erasure of your personal data where we have no good reason to continue processing it.
Object to processing of your personal data where we are relying on a legitimate interest) and you
want to object to processing because you feel impacts on your fundamental rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the
processing of your personal data in certain circumstances.
Request the transfer of your personal data to you or to a third party. Note that this right only applies
to automated information which you initially provided consent for us to use or where we used the
information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data (such
as when we email or text you with marketing offers).
Not all rights are absolute, you can find out more about your rights relating to your personal
data here:
You will not have to pay a fee to exercise your rights as a data subject although we may
charge you a reasonable fee (or refuse to comply) if your request is clearly unfounded,
repetitive or excessive.
We may need you to provide identification information before we action your request to
exercise your right as a data subject, this is to protect your information and to make sure we
do not disclose your information to someone who is not entitled to receive it. We may also ask
you to provide further details about what you want before we can respond to your request (this
can help us speed up our response).
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than
a month if your request is particularly complex or you have made a number of requests.


This website may include links to third-party websites, plug-ins and applications. Clicking on those links
or enabling those connections may allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their privacy statements. When you leave
our website, we encourage you to read the privacy policy of every website you visit.
Last updated: 13.05.24

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